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Browse 33 guides on accounts, payments, gifts, live streaming, withdrawals, and safety. Can't find what you need? Contact our support team.
Account
I forgot my password. How do I reset it?
50 views
Account
How do I change my phone number or email?
49 views
Account
How do I change my username or profile picture?
47 views
Account
How do I delete my account?
47 views
Account
Can I have multiple accounts?
47 views
Livestream
Why was my livestream ended automatically?
47 views
Recharge
Exactly how do I recharge? Show me the steps.
47 views
Recharge
What is the First Recharge Bonus and can I claim it twice?
47 views
Account
Why cannot I log in to my account?
45 views
Account
Where do I see my Fuvio ID?
45 views
Frequent
How do I send a gift in a livestream?
45 views
Frequent
How do I apply to become a host?
45 views
Frequent
Why did my face authentication fail?
45 views
Livestream
How do gift earnings split work? What do I keep as a host?
45 views
Livestream
How do I invite guests onto my livestream?
45 views
Livestream
Why is my stream lagging or pixelated?
45 views
Recharge
What payment methods do you accept?
45 views
Recharge
What is the rate? How many Vio-Gems do I get per dollar?
45 views
Frequent
How do I recharge Vio-Gems?
44 views
Frequent
How do I withdraw my earnings (as a host)?
44 views
Livestream
How do I set my private call rate?
44 views
Recharge
What is the difference between paid Vio-Gems and free coins?
44 views
Frequent
What are Vio-Gems and Vios? Are they the same thing?
43 views
Frequent
How do I go live?
43 views
Frequent
How do I join a family or agency? What is the difference?
43 views
Livestream
What is the difference between Public Live, Party Room and Private 1-on-1?
43 views
Recharge
I paid but did not get my coins. What now?
43 views
Report
I got banned. Can I appeal?
40 views
Livestream
How do PK Battles work?
39 views
Report
How do I report a user, stream, or message?
38 views
Report
What is against the rules? What will get me banned?
38 views
Report
A host is asking me for my phone number / personal info. Safe?
38 views
Report
Someone asked me to send money outside Fuvio. Is that a scam?
35 views
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