Why did my face authentication fail?

Every real person can have only ONE verified account on Fuvio (anti-fraud rule). Face authentication fails when:

1. Your face was already registered on another Fuvio account — you must log into that existing account instead. 2. Your face does not match your uploaded ID photo — make sure both show the same person clearly. 3. Lighting is poor, you are wearing a mask, sunglasses, or heavy filters during the verification — retry in good lighting with a clean face. 4. The video is too short or your face moves out of frame — hold still and follow the on-screen instructions.

If you are sure you do not have another account, tap "Message feedback" on this screen with the subject "Face auth issue" and include your Fuvio ID.